Manage payment methods, subscriptions, and invoices

Open the billing screen from Settings > Billing. Charges, payment method, and invoices are visible only to Owners and Admins.

 

Current plan and this month's forecast

At the top, you see your plan, status, and next payment date along with the amounts.

• Plan base price / mo: the plan's base price
• Extra seats: charges for members beyond the 1 included. They are prorated, so they may differ from number of seats × $19
• This month: charges for usage beyond the included usage
• Forecasted month: the forecasted bill, adding up the three above

 

Change your payment method

On the Payment method card, click Change payment method to go to the payment provider (Lemon Squeezy) screen. A card you change there applies from the next payment.

 

View invoices

Invoices shows your 10 most recent invoices with billing period, status, issue date, and amount.

1. Click View detail on a row.
2. Check the base fee, seat fee, CDN usage, storage usage, and the itemized details.
3. Click Print / Save as PDF to save it as a PDF.

Status	Meaning
Paid	Paid successfully
Pending	Payment in progress
Failed	Payment failed. Check your payment method
Refunded · Void	Refunded or canceled invoice

 

Cancel your subscription

Only the Owner can cancel the subscription.

1. Click Manage subscription on the billing screen.
2. On the Cancel your subscription card, click Go to cancellation →.
3. Type CANCEL in the field and click Confirm cancel.

After you cancel, you keep every feature until the end of the current billing period, and the service stops when the period ends. You are not moved to the Free plan automatically.

 

Undo a cancellation (resume subscription)

Before the period ends, you can undo the cancellation by clicking Resume subscription in the banner under Manage subscription.

 

Contact

For billing issues, use Contact support on the billing screen or email help@weekerp.com.